Tech outage: Wentworth-Douglass Hospital cancels appointments; NH 911 system restored
Mass General Brigham, which includes Wentworth-Douglass Hospital of Dover, announced "all previously scheduled non-urgent surgeries, procedures, and medical visits are cancelled Friday" due to the global software outage.
"Mass General Brigham remains open to provide care to patients with urgent health concerns in our clinics and emergency departments, and we continue to care for all patients currently receiving care in our hospitals," its press release stated. "We have dedicated every available resource to resolve this issue as quickly as possible, and we apologize for the inconvenience this has caused our patients. It is our highest priority to ensure that our patients receive the safest care possible."
Portsmouth Regional Hospital and Frisbie Memorial Hospital of Rochester were operating normally, according to Ellen Miller, spokesperson for the local HCA Healthcare hospitals.
"Our health system has not been directly impacted by CrowdStrike's technology issue and we are working with our vendors to understand any issues they may be facing," Miller said. "We do not expect the incident to impact our ability to provide care to our patients."
This story may be updated.
New Hampshire 911 calling system restored after outage
New Hampshire officials reported the 911 emergency calling system was restored and functioning properly Friday morning after a brief outage during the overnight hours.
"While the exact cause of this morning’s interruption remains under investigation, the Division of Emergency Services and Communications is aware of information technology (IT) outages reported nationwide," a press release issued by New Hampshire emergency officials states. "The division will continue to monitor operations and has backup systems on standby. Residents and visitors are reminded to only call or text 911 if experiencing an emergency."
More: Global tech outage hits airlines, banks, healthcare and public transit
Just after 1 a.m. on Friday, July 19, 2024, New Hampshire 911 telecommunicators reported that they could see incoming 911 calls on their computer systems, but they were unable to answer those calls, according to the press release. "Calls that were initially unable to be answered by telecommunicators were quickly returned to ensure 911 callers received the help they needed."
A backup system was activated by 3:30 a.m.
Dover announces outages
The city of Dover has been affected by a global technology outage that impacted numerous organizations worldwide. This outage was caused by a software update from CrowdStrike, a cybersecurity firm whose products are widely used across various industries, including the Dover.
"I want to assure residents this is not a security incident or cyberattack," said City Manager J. Michael Joyal, Jr. "CrowdStrike has identified the issue, isolated it, and deployed a fix. Most of the City of Dover's systems have been successfully restored."
However, the city's Information Technology Department is still working diligently to restore some remaining affected systems and appreciates the public's patience during this time.
Currently affected systems include:
The City of Dover's official website
Online permit portal
Online bill payment portal
Online access to maps and property records
Online service request portal
Updates will be provided as the remaining systems are brought back online.
Please contact the relevant city departments directly by phone for any urgent matters.
Dover officials said they apologize "for any inconvenience and appreciates the public's understanding as work continues to resolve the issue."
Portsmouth fire: Home left 'uninhabitable,' garage and three vehicles destroyed
This article originally appeared on Portsmouth Herald: Tech outage in NH: Wentworth-Douglass Hospital cancels appointments
