Norwegian Cruise Line passengers demand refunds after ship skips several scheduled stops
Angry Norwegian Cruise Line passengers wasted no time voicing their frustration after disembarking from the ship Friday in England.
Photos and videos shared on social media showed upset passengers on board Norwegian Cruise Line's "Mystical Fjords" tour. Due to alleged severe weather conditions, the ship canceled several port stops.
According to Business Insider and NBC News, passengers paid for a 14-day cruise that was supposed to stop in Ireland, Norway, Holland and Iceland.
The ship reportedly never reached its first stop in Amsterdam, one port in Ireland or any of its stops in Iceland. A substitute stop in Scotland was also canceled, the outlets report.
Tensions ran high when the sewage system allegedly failed and foul odor roamed the ship's decks. Passengers shared photos and videos of the toilets on board not flushing or being sealed off.
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More chants for refunds from Norwegian Spirt - security staff overwhelmed by numbers and anger pic.twitter.com/bKa2jmG7fm
— NCLHELL (@NCLHELL1) October 10, 2019
“I do not know how many of the toilets on the ship failed, but when (I) got up and walked around the ship yesterday it smelled like sewage in public areas on the ship,” one passenger wrote on Twitter. “Passengers reported bathrooms not working or backing up on multiple decks and our toilet failed.”
After three days floating around the Atlantic the bathrooms are backing up, not flushing, and out of order today on Norwegian Spirit. pic.twitter.com/CFBANWycWX
— NCLHELL (@NCLHELL1) October 8, 2019
In a statement to Fox Business, a spokesperson for Norwegian Cruise Line said the itinerary was "impacted by severe weather conditions."
"While nine ports of call were originally planned for the voyage, the revised itinerary allowed the ship to call on eight ports," the statement continued. "We are very sorry for any inconvenience and disappointment our guests experienced. As such, we made the decision to offer a 25% future cruise credit."
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This article originally appeared on Asbury Park Press: Norwegian Cruise Line passengers revolt after skipping scheduled stops
