Over 40,000 Germans complained of lost or delayed post in 2023

DPA
·1 min read
A person drops a letter into a letterbox. Tens of thousands of people in Germany complained about delayed or lost letters and parcels last year, the Federal Network Agency reported on Wednesday. Monika Skolimowska/dpa
A person drops a letter into a letterbox. Tens of thousands of people in Germany complained about delayed or lost letters and parcels last year, the Federal Network Agency reported on Wednesday. Monika Skolimowska/dpa

Tens of thousands of people in Germany complained about delayed or lost letters and parcels last year, the Federal Network Agency reported on Wednesday.

The number of submitted complaints totalled 41,589, the agency announced in Bonn. In 2022, there were 43,125 complaints.

However, compared to 2021, when there were only around 15,000, the level of complaints is still very high.

The complains pertain to the entire postal and parcel industry, although 90% of complaints are directed against the market leader Deutsche Post.

The supervisory authority had already announced the provisional figure for 2023 in mid-December and has now announced the final annual figure.

Several billion letters and parcels are sent in Germany every year, so the proportion of complaints is rather low. However, some citizens are also likely to have had negative experiences with letter and parcel delivery but have not gone so far as to complain to the Bonn authority.