Parking App Used In Pittsburgh Experiences Data Breach

It's a popular phone app that makes it easy for Pittsburghers to pay to park. But the city's Parking Authority says hackers broke in and stole information several weeks ago; KDKA's Meghan Schiller reports.

Video Transcript

- It's a popular phone app, one which makes it easy for Pittsburghers to pay to park, and hundreds of people do so every day. But the city's parking authority reports some hackers broke in and stole personal information several weeks ago. Megan Schiller joins us live now in the Strip District with why the parking authority says it just learned about the data breach. Megan?

MEGHAN SCHILLER: Stacy, so many Pittsburghers use this app on their phone. And now, they're being told that they should go in and change their password. Here's how it works. You pull up your car here, you find one of these kiosks, and this is the number that you're looking for.

This correlates with the parking zone that you're located in. Now, to use this on your phone, you have to put in some personal information, and hackers know that. It's an app that's popular with busy and tech savvy Pittsburghers.

BRENNAN OPPMAN: No one carries money or coins really any more. The parking app is definitely nice. And you can check it on your phone, see how much time you got left.

MEGHAN SCHILLER: But with convenience comes risk. And Dave Onorato with the Public Parking Authority of Pittsburgh wants to know why the delay to notify customers.

DAVE ONORATO: They haven't given me the answer to that yet, but I do have that question to them.

MEGHAN SCHILLER: Onorato says he just learned hackers only got access to email addresses and license plate numbers. He tells me the city teamed up with the parking platform ParkMobile more than five years ago.

DAVE ONORATO: I guess [INAUDIBLE] They had over 21 million customers that were breached. And they informed me that there was no credit card information breach.

MEGHAN SCHILLER: So no credit card information and no social security numbers, he said. Users of the app we talked to didn't seem fazed.

SYDNEY CARRIGON: That's a little disappointing, but I'm honestly not surprised.

MEGHAN SCHILLER: So your level of concern on a scale of 1 to 10.

BRENNAN OPPMAN: I was three.

MEGHAN SCHILLER: And here I am, the blue right along Penn Avenue. Onorato said people who use this app should get a notification sometime today about the breach. I've had the app open all day, still have yet to receive a notification. Reporting in the Strip District, Meghan Schiller, KDKA News.