A passenger with an $11,000 ticket to Europe says Air Canada 'begged' 25 people to get off the plane

Even a senior manager at a global travel logistics company can't escape this summer's airport chaos: The man, who's based in the Western U.S., told Insider his 21-hour trip to Europe last weekend was the "worst experience flying" he's ever had — complete with nearly a dozen flight delays and a lost suitcase.