Verizon resolves issue affecting customers across region

UPDATE @ 11:20 a.m.:

The issue that left Verizon Wireless customers unable to call dispatch center non-emergency and administrative lines has been resolved, according to the wireless network operator.

“Our engineers have resolved an issue that caused intermittent call failures from cell phone users to some business landline numbers earlier this morning,” a spokesperson for Verizon told News Center 7.

Verizon customers now should be able to call the Montgomery County Sheriff’s dispatch center non-emergency and administrative lines at 937-225-4357 for assistance and support.

INITIAL REPORT:

The Montgomery County Sheriff’s Office is warning residents that they are experiencing issues receiving calls from Verizon Wireless customers.

According to the sheriff’s office, there is currently a nationwide issue involving Verizon Wireless customers that are unable to call dispatch center non-emergency and administrative lines across the region.

This includes the Regional Dispatch Center and only seems to be impacting Verizon customers.

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When calls are placed, it rings and then the message “all circuits are busy” will play.

The sheriff’s office says 911 lines are currently unaffected by this and are fully operational.

Anyone who needs fire or EMS should call 911.

Those who need law enforcement for a non-emergency matter and can’t use a phone other than Verizon are advised to either go to the nearest station, wait until service is restored, or call 911.