The Pizza Hut deliveryman has earned a reputation around Tipton, Indiana, for his devotion to customer service. Steve Hartman reports.
- This morning--
--our Steve Hartman delivers.
STEVE HARTMAN: A pizza delivery man got a much bigger piece of the pie last month when a customer here in Tipton, Indiana tipped him way more than 15%.
ROBERT PETERS: You know, I couldn't believe it. It's almost like it's surreal.
STEVE HARTMAN: Robert Peters has been delivering pizzas 31 years. Pizza Hut says he's one of their longest-tenured delivery people, which Robert admits, isn't something most folks aspire to.
ROBERT PETERS: There are people in my family that we're-- you know, say, maybe you should consider something a little bit more financially stable. But it is my purpose in life, trying to make people happy. You know, when you're delivering to somebody, you may be the only face they even see all day.
It's good to see again.
- You too.
STEVE HARTMAN: And it's that attitude.
ROBERT PETERS: Hey, how you doing?
STEVE HARTMAN: --combined with an almost obsessive devotion to customer service--
ROBERT PETERS: I always appreciate you, man.
STEVE HARTMAN: --that has earned Robert a real reputation in this town.
TANNER LANGLEY: Thank you so much.
STEVE HARTMAN: Tanner Langley is a regular.
TANNER LANGLEY: Take care.
STEVE HARTMAN: He says God forbid you pay for a pizza, and Robert can't make exact change.
TANNER LANGLEY: He'll drive three or four miles down the road in a blizzard just to bring you $0.15 in change.
STEVE HARTMAN: But you're tipping him anyway.
TANNER LANGLEY: Yeah.
STEVE HARTMAN: Why does $0.15 matter?
TANNER LANGLEY: It's the moral of it. He didn't want to feel like you had to tip him because he didn't have the change.
STEVE HARTMAN: After so many experiences like that, Tanner felt compelled to give Robert a tip, commensurate with his job performance. So he reached out to the community and asked them to pitch in to buy Robert a new car. Roberts '93 Olds was an ancient. But in just three days, the good people of Tipton donated enough for this.
ROBERT PETERS: Oh, wow.
STEVE HARTMAN: A shiny red Chevy Malibu, plus insurance and gas money, $19,000 total.
Tanner, how do you explain this?
TANNER LANGLEY: That's what I'm saying. That is the type of impact that he has on people.
ROBERT PETERS: And that really makes me-- makes me feel really, really good inside.
TANNER LANGLEY: Here are your keys.
STEVE HARTMAN: A lot of people think certain jobs are more important than others. But Robert proves the most important job-- in fact, the only job that you know can make the world a better place-- is yours.
ROBERT PETERS: Thank you. You, too. Thank you. See you later.