Polk County will offer new customer portal for utilities payments starting Aug. 28

Lakeland Ledger
·1 min read

Polk County’s Utilities Division is launching a 24-hour, online customer access portal on Aug. 28. The portal, which will be accessible at https://billpay.polkutilities.net, will feature an easier-to-read bill design and additional payment options, the county said in a news release.

The current portal will go offline at 5 p.m. on Aug. 24. The Utilities Division’s customer service office and the drive-through location will be closed to the public on Aug. 25, and no payments will be due Aug. 25-27.

Current ACH/bank draft preferences will be saved and can be managed in the new portal. Recurring payments will not carry over. Instead, residents will need to register for the new portal and set up recurring payments. No late fees will be assessed during the transition.

10 years of odor complaints Polk County objects to state deal allowing BS Ranch & Farm to continue operations

Portal offerings include the ability to view and download utility bills, to manage autopayment of bills, to access downloadable water consumption data to add multiple accounts to a portal profile, and to start, stop or transfer service online.

Payments can still be made at the Utilities Division’s office located at 1011 Jim Keene Blvd. in Winter Haven, at Amscot locations and online with major credit cards and E-check. The new portal will also allow customers to make payments using Amazon Pay, Apple Pay, Google Pay, PayPal, PayPal credit, Venmo and Walmart Pay.

This article originally appeared on The Ledger: Polk County to launch new customer portal for utilities payments