Premium Service with Mom and Pop Businesses: The Moving APT Advantage
Relocating to a new home stirs a whirlwind of emotions, ranging from sheer excitement to a bittersweet pang of sadness. It involves leaving behind a place full of cherished memories, familiar routines, and comfort. Moving requires stepping outside of one’s comfort zone and embarking on a journey of planning, packing, and coordinating logistics. Moving within the United States may seem effortless due to the well-developed highway infrastructure, convenient access to commercial flights, and plenty of moving companies available. However, the reality is that the process of moving remains a challenging and demanding endeavor for Americans, who, on average, experience 11 moves throughout their lifetimes.
Amid the myriad emotions and logistical challenges involved in the moving process, Moving APT sets itself apart with premium customer service and by connecting customers with a reliable and trustworthy network of local moving partners. Leveraging the wealth of their collective experience, Moving APT has been licensed since 2010, however, the founders and management team have worked together in the moving industry since 1999. Since the team rebranded as Moving APT in 2010, the company has emerged as a dependable and efficient facilitator for individuals and families embarking on their moving journey with its unique melange of customer service, mom-and-pop vendors, and online tools.
With an easy-to-use website for calculating moving costs, accessing moving tips, and booking mom-and-pop movers, Moving APT perfectly blends modern techniques with traditional values. By giving each client access to a dedicated specialist, Moving APT offers a seamless experience for customers in all major cities throughout the United States. Over the years, Moving APT has successfully relocated over 100,000 families and facilitated numerous business moves, specializing in both local and long-distance relocation, residential and commercial moves, furniture packing, and more.
Network of Vetted Local Carriers
Moving APT maintains a vast network of approximately 350 carriers, and their selection process goes beyond standard licensing and insurance checks. Every carrier must pass a rigorous vetting process to join Moving APT’s network. By implementing this approach, Moving APT guarantees that only carriers meeting the company’s rigorous performance and customer satisfaction criteria are granted entry into their network. With a meticulous system in place, new carriers receive one job at a time for their first five moves so they can demonstrate reliability and meet customer expectations over time. Moving APT continuously evaluates carrier performance and promptly addresses any customer complaints to maintain a network of carriers focused on delivering exceptional service. Examples of customer testimonials of Moving APT’s carriers can be found on their YouTube page. Moving APT takes great pride in the fact that customers are not only willing to write reviews, but also take the time to send video testimonials.
Timely and Consistent Delivery
By offering clear delivery schedules based on distance, Moving APT provides customers with reliable timeframes for their moves. For moves within the range of 0-500 miles, the average delivery time is 1-7 business days. For distances between 501-1,200 miles, it typically takes 2-14 business days. For longer distances spanning 1,201-3,300 miles, the average delivery time extends to 3-21 business days.
Price Matching and Discounts
Moving APT offers a price-matching policy, allowing customers to save by matching quotes with reputable moving companies in the network. In addition to price matching, Moving APT offers various discounts, including military and senior discounts. They also provide flexibility discounts, no-storage discounts, short-distance move discounts (applicable for moves under 300 miles), and early reservation discounts of 5% off. When securing a move reservation, Moving APT requires a deposit of 36% from customers, regardless of the carrier involved, ensuring consistency and commitment throughout the booking process.
Putting Customers First
One of the key differentiators setting Moving APT apart from other brokers is its unwavering commitment to customer care. Unlike many brokers who simply book the move and pass the responsibility onto the carrier, Moving APT takes care of their customers from beginning to end. They understand the value of a single point of contact throughout the moving process, ensuring that customers have consistent support and guidance. With 24/7 availability and representatives spending 6-7 hours on the phone every day, Moving APT ensures customers receive timely assistance. By taking on the responsibility of handling customer claims themselves, Moving APT offers customers the chance to work with local moving companies while guaranteeing a higher level of customer service and the support of third-party professionals. This saves the customers from the hassle of dealing with the moving companies directly, most of which are not known for their customer service departments (if they exist that is).
Moving APT has three customer service departments. The Quality Assurance Department is responsible for going over the logistics with the customer one week before their move date. The quality assurance specialists teach the clients how to be better prepared for the move, what to add or remove to their checklist, etc. The In House Department is responsible for mitigating any stress and making sure everything goes according to plan on the move date. The in house specialists are available for whatever the clients need, easing their minds knowing that there is someone on his side who can help and advise them. The Customer Care Department is responsible for answering any questions, arrangements, and changes that customers may have between the pickup process and the delivery process. The customer care specialists are available to help the clients throughout the entire process, even after the move is completed.
As an objective measure of Moving APT’s dedication to customer service, it has been honored with Angie’s List Super Service Award in 2019, 2020, and 2021.
Standing by Customers
Unlike traditional moving companies, Moving APT takes full control of the customer experience. They handle everything themselves, acting as a mediator between the customer and the carrier. In case of any claims, Moving APT processes claims through MovingClaims.net. Moving APT’s dedicated customer service department assists customers in the claims process, ensuring efficient handling and prompt compensation. Their good faith account further exemplifies their commitment to customer satisfaction, offering additional compensation for any unforeseen circumstances not covered by standard claims.
Online Tools
Moving APT boasts a best-in-class website that caters to every step of the moving process, providing a seamless and user-friendly experience. With the Moving Cost Calculator feature, clients can effortlessly calculate potential moving costs, gaining valuable insights into the financial aspects of their relocation. The website also enables individuals to find local moving companies in their cities accompanied by detailed reviews, ratings, and the ability to get a quote. Going beyond the basics, Moving APT’s website offers a wealth of knowledge through its Blog, Moving Checklist, and Packing Tips sections, equipping clients with best practices, tips, and tricks for a smooth and successful move. Whether it’s long-distance movers, out-of-state movers, or coast-to-coast movers, Moving APT covers a wide range of services to cater to every client’s specific needs. From commercial to residential moving, packing services, furniture moving, car shipping, and plenty of local and affordable moving options, Moving APT’s website is a one-stop hub for a comprehensive moving experience.
It’s never too early to prepare for a move! As the summer season approaches and fall move-in dates loom over the rental market, check out Moving APT’s YouTube page to watch testimonials about local vendors in your region. For more information about Moving APT or to book your move today, visit the website here.
McClatchy newsroom and editorial staff were not involved in the creation of this content.
