How to report a power outage to Oak Ridge Electric Dept., CUB and other utilities
Area residents are bracing for potential single-digit temperatures as a cold front heads our way. Along with the chill comes the possibility of power outages.
Each of the 153 local power companies who purchase power from the Tennessee Valley Authority have protocols in place for reporting outages and keeping customers up to date on repairs. Before the winter weather rolls in, make sure you update your contact information with your power provider.
Do you know how to report a power outage and find out if your community's electricity is being restored?
City of Oak Ridge Electric Department (CORED)
Service area: CORED serves 15,200 customers in the city of Oak Ridge in Anderson County and Roane County, according to TVA.
How to report an outage: CORED customers can report an outage by calling 865-425-1803.
How to find repair status: The city of Oak Ridge posts outage updates to its Facebook page.
Clinton Utilities Board (CUB)
Service area: CUB serves 41,000 customers in Anderson County, Campbell County, Knox County, Morgan County, Roane County and Union County.
How to report an outage: CUB customers can report an outage by texting "OUT" to or calling 865-457-9232 and pressing 2. CUB offers a free mobile app, though it's for viewing and paying bills and not for outage information.
How to find repair status: CUB maintains a live outage map online at outage.clintonub.com, which provides a summary of active and restored outages.
Harriman Utility Board (HUB)
Service area: HUB serves 9,200 customers in the city of Harriman and parts of Morgan County and Roane County, according to TVA.
How to report an outage: HUB customers can report an outage online though their account or by calling 865-882-3242 and pressing 1. HUB also offers a free mobile app through user accounts where customers can report an outage.
How to find repair status: HUB maintains a live outage map online, which displays the location, number and percentage of active outages. The company also posts updates to its Facebook page and X account, formerly known as Twitter.
Loudon Utilities Board (LUB)
Service area: LUB serves 10,000 customers in Loudon County and Monroe County, including the cities of Loudon, Philadelphia and Vonore.
How to report an outage: LUB customers can report an outage by calling 865-458-2091 and pressing 2.
How to find repair status: LUB posts outage updates to its Facebook page.
Rockwood Electric Utility (REU)
Service area: REU serves nearly 15,000 customers in the cities of Rockwood and Kingston and parts of Cumberland County, Morgan County and Roane County.
How to report an outage: REU customers can report an outage by calling 865-717-5400 and pressing 1. The company offers a free mobile app, though it's for viewing and paying bills and not for outage information.
How to find repair status: REU maintains a live outage map online, which displays the location and severity of outages and allows customers to find their specific location. The company also posts outage updates to its Facebook page.
Knoxville Utilities Board (KUB)
Service area: KUB serves about 213,000 electricity customers across 688 square miles, mainly in central and East Knox County. Its service area also includes southeast Union County, east Grainer County, and smalls parts of Anderson County, Blount County, Jefferson County and Sevier County.
How to report an outage: KUB customers can report an outage online at kub.org/outage/report or by calling 865-524-2911 and saying "outage" or pressing 2. The automated call will first ask if you want to press 2 to hear the call in Spanish, so wait until after the option has passed unless you want the call in Spanish.
If you report online, you can use your address, phone number or KUB account number to find your location. You can also report an outage through the free KUB mobile app, available for download in the App Store or Google Play.
How to find repair status: KUB maintains a live outage map at kub.org/outage/map, which gives the number and percentage of customers without power and shows the location and scope of outages. You can search the outage status of your specific location and find recent outage history.
KUB also posts outage updates to its mobile app, Facebook page, Instagram account and X account, formerly known as Twitter.
Daniel Dassow is a growth and development reporter focused on technology and energy. Phone 423-637-0878. Email daniel.dassow@knoxnews.com.
Support The Oak Ridger by subscribing. Offers available at https://subscribe
This article originally appeared on Knoxville News Sentinel: Power outage: What to do when the lights go out at my house
