AT&T experiencing nationwide outage; Verizon customers also report disruptions
AT&T customers nationwide are starting to come back online after experiencing a service outage.
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Early Thursday morning, people nationwide took to social media to ask about the outage. The incident appears to have started just before 4 a.m.
According to downdetector.com, which tracks customer outages, nearly 30,000 AT&T customers nationwide reported an issue during the incident. There also have been about 1,000 outages reported by both Verizon and T-Mobile customers as well.
Action News Jax checked the AT&T outage map and discovered that there is at least a confirmed outage on Jacksonville’s Westside.
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Action News Jax reached out to the Jacksonville Sheriff’s Office about whether the outage will affect people calling 911 locally. It said that it’s unaware of there being any issues with anyone making 911 calls this morning, and it said that all 911 lines are operational for anyone who needs immediate assistance.
We also reached out to AT&T for a statement and an estimated time of restoration for affected customers. The company gave us the following statement:
“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”
At&T also told Action News Jax’s Chandler Morgan on X, formerly known as Twitter, that it’s undergoing planned maintenance and “being optimized for performance.”
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Thank you for reaching us! We understand how important is to enjoy the most of our services. We've located a service alert in your area. I'd like to thank you for your patience while our systems are undergoing planned maintenance/being optimized for performance. ^AstridC
— AT&T Help (@ATTHelp) February 22, 2024
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T-Mobile was also listed as having disruptions on Down Detector, but it sent Action News Jax a statement saying, “We did not experience an outage. Our network is operating normally. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks.”
The Clay County government told Action News Jax that it’s having issues due to the AT&T outage, so it said to call the following number until the issue is resolved: 352-206-9077.
Action News Jax will continue to follow the story and will update you as events unfold.
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