How to return items from Poshmark using the website or app and get a full refund

Abigail Abesamis Demarest
·3 min read
entrepreneur selling returning clothes online phone laptop
There are two easy ways to return items from Poshmark. filadendron/Getty Images
  • You can return items from Poshmark, but only if the item you ordered never arrives, or doesn't match the product description.

  • This means that you can't ask for a refund if the item doesn't fit, if it arrives late, or if you just don't want it anymore.

  • To initiate a return and refund, file a claim on the Poshmark website or the app.

  • Visit Business Insider's Tech Reference library for more stories.

Poshmark is an online marketplace where users can sell secondhand clothing, home decor, and other items.

It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. Poshmark recommends carefully reviewing the photos, description, and item condition before making a purchase. You can also reach out to the seller for additional details, measurements, or photos if needed.

But if you never receive your product, or it's completely different from what the listing described, you can return the item, and hopefully receive a refund.

Read on for more information about Poshmark's return policy, and how to initiate a return on Poshmark online or through the mobile app.

How to return items on the Poshmark website

1. Go to the Poshmark website, and log into your account.

2. Click on your profile picture to reveal the dropdown menu.

3. Click "My purchases."

4. Click the order for the item(s) you wish to return.

5. Click "Problems/Order Inquiry."

6. Select "Order Not as Described" from the dropdown menu.

7. Upload images that showcase why you're returning the item. Write a description about the return.

8. Click "Submit."

How to return items on the Poshmark app

1. Open the Poshmark app for Android or iOS.

2. Navigate to the account tab.

3. Tap "My Purchases."

4. Tap the order for the item(s) you wish to return.

5. Tap "Problems/Order Inquiry," then "Order Not as Described."

6. Select a reason that best matches your reason for the return.

7. Upload images that showcase why you're returning the item. Write a description about the return.

8. Tap "Submit."

What to know before attempting to make a return

Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark.

damaged clothes thrift store
Poshmark won't let you return any order - you need to have received the wrong item. Maskot/Getty Images

"Not matching the description" can include receiving the wrong item, a damaged item, a fake item when you ordered from an authentic source, and more. If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark.

Poshmark doesn't offer returns for fit issues or late deliveries. They also won't refund an item that you just don't want anymore.

If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. Returns must be shipped back to the seller within five days in order to be eligible for a refund.

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