The reviews are in, and it turns out that Samsung’s Galaxy Fold smartphone is as ground-breaking as it is easily broken.
Some technology journalists have got their hands on early units, and while the reviews have been overwhelmingly positive, many have reported screen failures after mere days of use.
CNBC tech editor Steve Kovach reported that the left side of his screen started to glitch out incessantly after one day, and Bloomberg journalist Mark Gurman’s left display became completely unusable after two.
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw- Mark Gurman (@markgurman) April 17, 2019
Gurman’s issue may lie in the fact that he removed the protective layer on the screen, which Samsung warns against. Other journalists made the same mistake, complaining that clear precautions weren’t made available.
When I tap the screen as well with the top of my finger and the fingernail hits it (very common), it also leaves a seemingly permanent indent. Samsung is going to send a replacement and I’ll share updates.- Mark Gurman (@markgurman) April 17, 2019
Other journalists have had no such problems, and Washington Post technology columnist Geoffrey A. Fowler even posted a video of himself folding and unfolding the phone 100 times to prove its durability.
Lots of reports emerging about problems with the Samsung Galaxy Fold screen.- Geoffrey A. Fowler (@geoffreyfowler) April 17, 2019
I tried folding and unfolding it 100 times in a single sprint, but did not spot any problems. https://t.co/nasXGSob9k pic.twitter.com/vPGk6Xic3x
Samsung said on Thursday that it had received “a few” reports of damage, and says it’s investigating the issue.
"A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter," reads the South Korean tech giant’s statement.
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