See how crisis call centers help people in distress
The 988 hotline answers the call for help from people who are in crisis but don't necessarily need a police response. WBAL-TV 11 News takes you on an inside look at one of the Maryland 988 call centers answering calls from people in distress, showing how the system works to get people the help they need. When people call 988, they don't hear, "What's your emergency?" Instead, they hear a calm voice asking how they can help.