Sen. Chuck Schumer is demanding accountability from UPS after more than 100 AP exams of high school students never made it to the College Board for grading

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Chuck Schumer
U.S. Senate Majority Leader Sen. Chuck Schumer (D-NY) speaks during a news briefing after the weekly Senate Democratic Policy Luncheon at the U.S. Capitol June 22, 2021 in Washington, DC. Alex Wong/Getty Images
  • Sen. Chuck Schumer called on UPS to respond, saying it lost more than 100 AP exams.

  • The College Board initially proposed offering a refund to students or allowing them to retake the exam.

  • Starpoint High School students asked Schumer to request action from UPS or to reimburse them for the lost college credit.

  • See more stories on Insider's business page.

Senate Majority Leader Chuck Schumer demanded action from UPS after more than 100 AP exams never made it to the College Board for grading.

UPS lost 106 exams, taken by junior and senior students at Starpoint High School, earlier this week, according to Superintendent Sean Croft.

"We were quite shocked by that information," Croft told WKBW. "They told us that four of our boxes that we sent at different times had arrived, however this one was missing."

He added: "Without those exams, they will not fix a score to a student even though they went through the entire course and the exams were lost. That's a huge disappointment for our students."

Related video: Inside a UPS driving school that teaches 129,000 drivers

Croft said the College Board proposed giving the impacted students a refund of $95 for the test or allowing them to retake the exam in August.

Nearly 50 students wrote a letter to Schumer asking him "to demand a meaningful effort from UPS and a much better explanation of what has happened."

"That box of exams is somewhere, and UPS must find it," the students wrote in the letter. "This isn't a missing package that can simply be replaced. This failure by UPS has real world consequences for all of us and they should act accordingly. "

The students went on to suggest UPS should reimburse them for the value of the tests in college credit, as certain colleges and universities accept test scores in exchange for class credit.

"If UPS cannot find the box, then they should be obligated to replace the value of what was in the box," the letter continued. "For each student, the exam could be worth 6 credit hours, so at $1000 per credit hour, each student should be given a $6,000 check by UPS."

Schumer answered the call and urge UPS to address the incident, WKBW reported. He penned a letter to UPS CEO Carol Tomé urging her and UPS to" dedicate all time and resources needed to rectify this situation for aggrieved and understandably anxious Starpoint High School students and their parents."

"The time and effort required to prepare and sit for an Advanced Placement exam is substantial," he wrote in the letter to Tomé. "Students take on considerable detailed and nuanced learning in the hopes of securing a score that will enhance their ability to achieve admissions to colleges of choice, as well as the possibility of earning college credit - and the possibility that one would work hard to prepare and then be denied a result due to a mistake like this is both unjust and painful."

"To punish good students because of logistical error at UPS would be unfair and it is my hope that focused work by UPS can rectify the situation," he added.

Representatives from UPS and the College Board did not immediately return Insider's request for comment.

In a statement to WGRZ, UPS said "we regret that some of the tests were not delivered and we are working with the school on a resolution."

The College Board said in a statement that, "in very rare instances," exam materials do not make it to their processing centers and that it works "with those who have had custody of the materials in an exhaustive attempt to locate the materials."

"However, experience has shown that if materials have not arrived by this point, they are unlikely to be located," they said, citing the WGRZ report. "The exams were lost during the shipping process. Based on what UPS told us, the exams are unlikely to be recovered."

The organization said they will administer a make-up test for students over the summer.

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