Sephora Is Closing All U.S. and Canada Stores Today Due to Coronavirus
Beauty giant Sephora has announced that all stores in the U.S. and Canada will close their doors until April 3 due to the spread of COVID-19. "Today we have made the difficult decision to close all of our retail stores in the U.S. and Canada and implement remote working for employees in our corporate offices from 5pm local time tomorrow (Tuesday, March 17) through Friday, April 3," said Jean-André Rougeot, President & CEO of Sephora Americas, on the company's community page. "When Sephora first opened its doors, we did so with the mission to create a unique community for all beauty enthusiasts. Since then, we have always taken our responsibility to protect the well-being of our people and community seriously. It was with that responsibility in mind that we made this decision."
The retailer also noted that it will pay employees during the hiatus and all online orders and shipping will remain operational for the time being. "All store employees will continue to receive their base pay for scheduled shifts for the duration of this closure. In addition, health and wellness benefits for employees who are currently enrolled will continue," noted Rougeot. "And all distribution center employees will receive the same considerations should we experience any unplanned disruptions in one of our centers. We will continue to share updates with our community in the days ahead as we take any further action."
For those who want to order online, Sephora's U.S. and Canada websites and mobile apps will be waiving standard shipping fees through Friday, April 3 with the code FREESHIP. The retailer also made significant updates to its return policy. "For product purchases made in store in the last 30 days as of today (March 16th), we will accept in store returns, with receipt, within 30 days of store reopening," wrote Rougeot. "To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days to be returned to the original method of payment."
Sephora joins retailers like Nordstrom, Apple, and Glossier in shuttering U.S. retail locations for the time being to slow down the spread of Coronavirus.
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