She Bought A Wedding Ring For Her Husband In November; The Post Office Still Hasn't Delivered It

The shortcomings of the U.S. Postal Service are now hitting a suburban couple where it hurts: on the ring finger.

Video Transcript

- The scenes, behind the lines, inside the stories others won't tell, the Morning Insiders.

- Well, the shortcomings of the Postal Service are now hitting some suburban newlyweds where it hurts-- on the ring finger.

- They bought a $360 wedding band back in November, but they still haven't gotten it. And they tell morning insider Tim McNicholas that the post office isn't giving them any answers.

TIM MCNICHOLAS: You guys hit it off right away, huh?

MARC KORTBEK: Yeah.

ABBY KORTBEK: Yeah.

TIM MCNICHOLAS: Meet Abby and Marc. They're the stars of a love story four years in the making, but you wouldn't know it by Marc's ring finger.

ABBY KORTBEK: He has nothing--

TIM MCNICHOLAS: The lovebirds planned a small COVID-conscious wedding for December 30. Abby bought a special wedding band for Marc, inscribed with the GPS coordinates of where they met at Soldier Field. She ordered it in early November thinking two months would be enough time. But here we are four months later, two months after that wedding date.

MARC KORTBEK: And it's just the not knowing, you know, if it is still out there in an envelope or if it has disappeared.

ABBY KORTBEK: What if it's on someone else's hand?

TIM MCNICHOLAS: USPS marked the package in transit December 4, processed in New York City. Since then the couple hasn't gotten any answers.

In January, USPS told them they're launching an investigation. But when we asked the Postal Service this week, they said they still don't know what's causing the delay.

ABBY KORTBEK: It stirs up frustration because you trust-- you trust the Postal Service that they're gonna-- you know, it's a government-run entity, that they're going to come through for you.

TIM MCNICHOLAS: Do you think you'll ever get that ring?

MARC KORTBEK: No.

ABBY KORTBEK: [LAUGHS] Oh, no.

MARC KORTBEK: I don't-- I don't-- I-- I don't think we'll ever get it.

TIM MCNICHOLAS: So you might wonder what happened December 30, the planned date for their big day? Well, you didn't think a wedding band would stop them, did you?

ABBY KORTBEK: And it was perfect for us. And the only thing that was missing was the ring.

TIM MCNICHOLAS: And for Mr. And Mrs. Kortbek, that's still the only thing missing. Tim McNicholas, "CBS 2 News."

- So USPS sent us an email apologizing for the delay, saying the customer can file a claim. But the couple says they already did that, and yet they're still waiting. For more stories like this one, download our new app and look for the section called Morning Insiders.