StubHub Hit With $5 Million Class Action Lawsuit

Madison Bloom

Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The complaint was reportedly filed by a Wisconsin man named Matthew McMillan, who claims that StubHub will not refund money that he spent on an NHL game that has since been suspended due to the COVID-19 pandemic.

According to Billboard the lawsuit was filed by McMillan last Thursday (April 2) in a U.S. District Court in Wisconsin. McMillan’s complaint reportedly accuses StubHub of breach of contract and negligent misrepresentation. The Plaintiff is asking the court to prohibit StubHub from issuing coupons in place of offering full refunds.

McMillan reportedly purchased tickets to an NHL game in early March, but when he asked StubHub for a refund after the NHL suspended their season on March 12 due to coronavirus, StubHub reportedly refused his request based on the grounds that the NHL game had been technically postponed, not canceled outright.

According to Billboard, the complaint cites StubHub’s “FanProtect guarantee,” which used to guarantee full refunds upon event cancellation. The lawsuit claims that StubHub changed their policy with regards to refunds on March 25, sending out an email that reportedly stated: “if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHub’s sold discretion (unless a refund is required by law).”

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Originally Appeared on Pitchfork