Survey says Philadelphia International is the worst. Try these smaller airports instead

Survey says: Philadelphia International Airport, while improving, still provides poor customer service.

So much so, that Philadelphia ranked dead last in a recent customer satisfaction survey of the nation's largest airports.

In J.D. Power's 2023 North American Airport Satisfaction Study, Philadelphia International received a satisfaction index score of 750, well below the 789 segment average, and 82 points behind segment leader Tampa International Airport, which received a survey score of 832.

J.D. Power's survey measured overall traveler satisfaction by examining six factors, in order of importance: terminal facilities; airport arrival and departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.

J.D. Power spokesperson Michael Taylor said airports have had a rough year, but major capital improvements made over the last several years and new investments have helped them manage the crush of passengers.

It will also cost you more, according to the Bureau of Transportation Statistics. Data shows Philadelphia International Airport is fifth in the nation in percentage spikes in airfare.

Fly from Atlantic City: It's going to cost you more to fly, especially out of Philly. Here's why

J.D. Power airport rankings: J.D. Power ranks the best US airports. Is yours on the list?

While Philadelphia International Airport works to improve its customer service and offerings, there are other regional airports for those traveling from the Delaware Valley .

Atlantic City International Airport

Both American Airlines and Spirit Airlines fly out of the 5,000-acre Atlantic City International Airport.

The AC airport which sits just off Exit 9 of the Atlantic City Expressway, has two restaurants — Beach House Atlantic City and the Great American Bagel Bakery.

Fly out of AC: Taking a trip? Here's everything you need to know about the Atlantic City Airport

Trenton-Mercer Airport

Currently, Trenton-Mercer Airport hosts just one commercial airline. Frontier offers nonstop flights to Atlanta, Charlotte, Fort Lauderdale, Orlando, Raleigh, Tampa and West Palm Beach.  More popular destinations such as Cancun, Mexico, can be reached via connecting flights.

Trenton-Mercer is a short trip from Lower Bucks County, sitting right over the border and off Interstate 295 in Ewing Township. A major expansion is planned, but has yet to begin.

The main terminal at Trenton-Mercer is a three-story building, which has Skylounge bar and restaurant.

Trenton-Mercer Airport expansion details Trenton-Mercer Airport is expanding. Here's what you need to know

New Castle Airport

Currently, Avelo Airlines is the only carrier operating from the airport in New Castle.

In June, Avelo Airlines announced it is adding eight destinations. They will fly to each destination two or three times per week:

• Charleston, South Carolina (CHS): Mondays and Fridays

• Daytona Beach, Florida (DAB): Mondays and Fridays

• Greenville/Spartanburg, South Carolina (GSP): Thursdays and Sundays

• Myrtle Beach, South Carolina (MYR): Mondays, Fridays and Saturdays

• Nashville, Tennessee (BNA): Thursdays and Sundays

• Raleigh/Durham, North Carolina (RDU): Thursdays and Sundays

• Savannah, Georgia/Hilton Head, South Carolina (SAV): Wednesdays and Saturdays

• Wilmington, North Carolina (ILM): Thursdays and Sundays

New Avelo Airlines destinations: Savannah, Myrtle Beach among 8 new destinations Avelo Airlines will serve from Delaware

Delaware an option for the budget flyer: It's going to cost you more to fly, especially out of Philly. Is Delaware a better choice?

Reporters James McGinnis and Brandon Holveck contributed to this report.

This article originally appeared on Bucks County Courier Times: Philadelphia International Airport ranks worst in customer service