TECO’s billing error translates into higher power bills for about 16K customers

About 16,000 of TECO’s 80,000 budget billing customers are facing higher monthly payments after TECO said there was a system error. The Budget Billing program “averages” a customer’s annual costs to smooth out the bill over the year instead of having highs and lows. TECO told ABC Action News, “Although the total energy use was tallied correctly, the monthly “average payment” did not include the entire year."