A teenager is going viral after claiming
she was “robbed” of more than $1,000
following a mishandled online sale.
The controversy began when Olivia Broberg,
a 19-year-old from Los Angeles, sold her
Chanel handbag for $1,150 on Poshmark,
an online marketplace.
According to a TikTok describing the ordeal, which
Broberg shared on May 7, the bag’s new owner claimed
the item was “damaged” when they received it.
They then proceeded to send the purchase back
to Broberg — before she got paid for the sale.
But when the teen got her returned handbag
in the mail, all she found was an empty box.
“Once I opened it there was this this paper
and a roll of tape,” she says in her TikTok.
“There was no bag inside”.
Broberg immediately filed “multiple claims”
with Poshmark, but her claim that the bag
was stolen was deemed “fraudulent.” The online
marketplace then suspended her account.
“After an investigation there is not enough
evidence to support your claim … You may
file a police report with your local police
department regarding this experience”.
That’s when Broberg took her issue to TikTok,
filming a now-viral video in which she explains
her side of the story and asks her followers to
help her get Poshmark’s attention.
“I literally lost $1,150 … Literally banned
my account, kept all my money and called
me a liar. This is theft my friends”.
The video ultimately earned the company’s
attention, as it later reached out to Broberg
again and agreed to grant her an income.
However, the situation isn’t fully resolved. The
bag’s buyer, who wished to remain anonymous,
told BuzzFeed they do not have the item and
simply returned it because it was scratched.
Broberg denies those claims.
Poshmark, meanwhile, claims that despite
that dispute, the case is now “closed”.
“We have proof the box was delivered …
Unfortunately, we don’t have proof of
what the buyer received or what the buyer
sent, so it’s a case closed situation”