Thank you for making Piedmont Natural Gas No. 1 | Featured Letter
At Piedmont Natural Gas, nothing is more important to us than providing safe, reliable natural gas service to our customers.
Having happy and loyal customers is one of our top priorities, which is why I am honored Piedmont earned the No. 1 spot in customer satisfaction for residential natural gas service in the South among large utilities, according to the J.D. Power 2022 Gas Utility Residential Customer Satisfaction Study.
We couldn’t have achieved this honor without you, our customers; for that, you have our gratitude.
The entire Piedmont Natural Gas team played a role in earning this recognition from you, from the representatives who answer your calls to the field technicians who visit your homes and businesses. We pride ourselves on taking a think-customer approach to our work, listening to what our customers say and acting on it.
Our technicians maintain qualifications and customer-focused training, to keep safety and customers at the heart of what we do.
We continue making investments to improve customer communications and to develop new tools and technologies that make it easier for customers to do business with us. And we make ongoing natural gas system upgrades so we can continue providing you the highest level of service now and into the future.
While this award is a validation of our efforts, we don’t intend to rest on our laurels. The only thing harder than reaching the top spot is staying there, and we are dedicated to meeting – and exceeding – these customer satisfaction scores year after year. We will continue to work daily to deliver what matters most to you – safe, reliable, affordable and increasingly clean energy.
We look forward to providing you the best service in 2023 and for years to come.
Sasha Weintraub is senior vice president and president, Piedmont Natural Gas.
This article originally appeared on Nashville Tennessean: Thank you for making Piedmont Natural Gas No. 1 | Featured letter