A third-party hotel booking businesses racked up over 1800 BBB complaints from across the country

Retired school teacher Sharon Mestanza thought she booked a Best Western in New York on the hotel’s website. She had no idea she’d booked her stay through a third party until she received her credit card bill. The Pasco County resident told ABC Action News, “I thought I was paying $89 dollars a day.” But her bill included $697 dollars for added fees and taxes, bringing the total amount for a little more than a weeklong stay to over $2,000.