Tri Counties works to get communications network back online

Chico-based Tri Counties Bank, which has branches in Shasta County, is still working to get several of its systems back up after it detected unusual activity in its network late last week.

However, the bank has managed to get 66 of its 88 ATM machines operating after they were down. The machines are open for withdrawals, cash and check deposits, balance transfers and balance inquiries, according to the bank's website.

In an update it posted Tuesday morning, the bank said it has shut down its networked systems “in order to maintain a safe and secure banking environment.”

Several of Tri Counties communication systems are offline, including email, telephones and its customer service/call center, the bank said.

“We recognize that this may have caused inconvenience and difficulty for you, and we thank you for your patience as we work to restore all services as quickly as possible,” the update stated.

The bank assured customers that their accounts have not been affected because they are housed on a secure system that is separate from the network that has been affected.

“Tri Counties Bank is currently working to determine the scope of the event, including impact to any data or information maintained on internal bank systems. Our investigation remains ongoing,” the bank said.

Debit cards, credit cards, personal mobile and online banking are operating, the bank said.

Tri Counties Bank branches also remain open.

This article originally appeared on Redding Record Searchlight: Tri Counties works to get communications network back online