TripAdvisor reviews have several Florida cities ranking in a bad way: Worst hotel service

A recent study from Planetware analyzed reviews of over 9,000 hotels in 95 U.S. cities to determine which hotels had the worst guest experiences, the worst rooms, the worst reviews and the worst service.

Fourteen Florida cities made the nationwide list of cities with the worst hotel reviews and Miami led the list for worst service-specific reviews, with Siesta Key and Key West following close behind in the top 10 cities with the worst hotel service.

Here’s a breakdown of which Florida cities ranked on Planetware’s worst hotel service, worst hotel reviews and worst hotel overall lists.

How did Miami earn its ‘worst service’ ranking?

To determine which hotels had the worst customer service, Planetware sorted through millions of TripAdvisor reviews in each city with the worst hotels and found all negative mentions of staff and customer service. Miami hotels had the most negative service reviews of any of the 95 cities analyzed.

About 1 in 5 TripAdvisor reviews on Miami hotels have negative references to the hotels' customer services, which is around 19% of Miami hotel reviews.

People are saying 'no' to smoking rooms: 'Nobody wants a smoking room' at hotels -- not even smokers

Where did Key West and Siesta Key rank on the ‘worst service’ list?

Miami wasn't the only Florida city to make the "worst customer service" list. There was one other Florida city in the top 5 for the most reviews mentioning poor customer service and four others ranked in the top 20.

Siesta Key came in fourth, behind Montauk, New York in second place and New Jersey's Cape May in third. Key West ranked in the 10th spot and Panama City Beach, Fort Lauderdale and Daytona Beach all ranked between the 10th and 20th slots.

Six Florida cities ranked in the top 20 for worst hotel service nationwide

Here's Planetware's list of cities with the worst customer service experiences at hotels, according to TripAdvisor reviews:

1. Miami Beach, Florida

2. Montauk, New York

3. Cape May, New Jersey

4. Siesta Key, Florida

5. New York, New York

6. Detroit, Michigan

7. Vail, Colorado

8. Atlantic City, New Jersey

9. South Padre Island, Texas

10. Key West, Florida

11. Las Vegas, Nevada

12. Panama City Beach, Florida

13. Galveston, Texas

14. Ocean City, Maryland

15. Fort Lauderdale, Florida

16. New Orleans, Louisianna

17. Los Angeles, California

18. Myrtle Beach, South Carolina

19. Daytona Beach, Florida

20. Newport Beach, California

10 hotel booking mistakes: And how to avoid them

These 14 Florida cities ranked on the ‘worst hotel reviews’ list

• Tampa - Sixth

• Panama City Beach - 18th

• Fort Myers - 29th

• Fort Lauderdale - 30th

• Daytona Beach - 43rd

• Clearwater - 46th

• Orlando - 58th

• St. Augustine - 60th

• Miami Beach - 69th

• Palm Beach - 71st

• Key West - 79th

• Sanibel Island - 86th

• Naples - 92nd

• Siesta Key - 93rd

Hotel horrors of Florida: Fort Myers hotels rank among nation's highest in negative reviews. Here’s what’s behind them

These U.S. cities have the worst hotels in general, one is in Florida

Along with lists for cities with the worst customer service in hotels and the worst hotel reviews in general, Planetware released a list ranking cities with the most 1- and 2-star reviews. One Florida city tied for sixth place on this 'worst' list.

"The names on this list represent American cities that had a high volume of low ratings for their hotels. To determine the ranking, we calculated the percentage of all analyzed hotel reviews in a given city to find the percentage that was 1-star or 2-star reviews," Planetware's analysis says. "Of course, this ranking does not mean all hotels in each city are bad."

Here's the list of cities with the worst hotels, based on the amount of 1- and 2-star reviews:

• Myrtle Beach, South Carolina - First

• (tie) Atlantic City, New Jersey and Virginia Beach, Virginia - Second

• San Jose, California - Fourth

• South Padre Island, Texas - Fifth

• (tie) Memphis, Tennessee; San Antonio, Texas; Kansas City, Missouri; Columbus, Ohio; Tampa, Florida - Sixth

Lianna Norman covers trending news in Palm Beach County for The Palm Beach Post. You can reach her at lnorman@pbpost.com. You can follow her reporting on social media @LiannaNorman on Twitter.

This article originally appeared on Palm Beach Post: TripAdvisor reviews reveal several Florida cities rank in hotel "worsts"