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Twitter opens public appeals for suspended accounts

The company has already reinstated a number of high-profile users.

Carlos Barria / reuters

When Elon Musk took over Twitter, he said he would offer “amnesty” to previously banned and suspended accounts. Since then, he’s restored dozens of controversial high-profile users, including Donald Trump (who has yet to return to the platform), comedian Kathy Griffin, and a number of white nationalists and members of the far-right.

Now, Twitter is opening a public-facing appeals process, which will allow anyone whose account has previously been suspended to request reinstatement. The company posted a link to an online form accessible to users who are able to log into an account that’s previously been locked or suspended.

Earlier this week, the company indicated a new appeals process would be coming as part of its policy to take “less severe actions” against rule-breaking accounts. “Going forward, we will take less severe actions, such as limiting the reach of policy-violating Tweets or asking you to remove Tweets before you can continue using your account,” the company said. “Account suspension will be reserved for severe or ongoing, repeat violations of our policies.”

Twitter added that appeals would be “evaluated under our new criteria for reinstatement." But it didn't elaborate on what that criteria would be, or how long the process might take. The company says it expects to receive a “high volume” of requests and that reinstated requests are expected to “follow our rules.”