A motorway service station overlooking the Severn Bridge has been ranked the least popular in England with motorists describing it as “tired and overdue a refit”.
Severn View services on the M48 in Gloucestershire scored a customer satisfaction rating of just 72% in a survey by watchdog Transport Focus.
Negative Google reviews for in recent months include customers complaining it is “not very clean” and the the restaurant had “flies buzzing about”.
Other reviewers described the toilet facilities as “grim”, “falling apart” and “dismal”.
The Severn Bridge formed part of the M4 – a major route between west London and south-west Wales – until the motorway was relocated in 1996 and the road renamed the M48.
Norton Canes on the M6 Toll in Staffordshire came top in the survey with a 99% user satisfaction rate.
Transport Focus surveyed 11,600 customers for their opinion on subjects such as cleanliness, food and drink range, friendliness of staff and value for money at 111 service areas in England between February and April.
The second lowest ranked service area was Burtonwood on the M62 in Cheshire, where only 73% of visitors were satisfied.
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This was followed by Cullompton on the M5 in Devon (74%), Frankley southbound on the M5 in Worcestershire (75%) and Charnock Richard southbound on the M6 in Lancashire (77%).
Almost two-thirds of services received a satisfaction score of at least 90%.
Only 59% of all respondents rated the food or drink they bought at service stations as being value for money.
Transport Focus chief executive Anthony Smith said: “Motorway users tell us they have a good experience when visiting service areas, but it’s clear that many do not feel the experience is good value for money.
“They want pleasant, well maintained facilities with good quality food choices.
“Motorway services continue to play an important safety role, providing drivers with the opportunity to take a break.
“Drivers in the survey confirm they feel less stressed and are more alert after stopping at motorway services.”