Van Gogh exhibit postponed due to 'unexpected production delays'

Van Gogh: The Immersive Experience was supposed to open today – June 1. But as has happened in several other cities, Exhibition Hub – the Brussels-based company behind the show – has had to delay the opening for a few days.

According to a representative of the company, the show is now scheduled to open on Saturday, June 4.

“Despite our best efforts to keep in time with the scheduled opening, we unfortunately have to postpone this due to unexpected production delays,” stated an email the company said was sent to all ticket holders affected by the delay.

People with tickets for June 1-3 can request a refund or exchange their tickets for another date within two months of the original date on the ticket.

Exchanges and refunds are handled by Fever, a New York City company that handles all bookings for Exhibition Hub.

In other cities, there have been some ticket-holder complaints about the multi-step exchange/refund process. But it seems that the key to resolving ticket issues is to download the Fever app and proceed from there. There is no way to handle the process on a web browser, though you can email Fever at hello@feverup.com.

“Van Gogh: The Immersive Experience” is currently selling scheduled tickets for times through August 6. The show takes place in a venue at 18 W. Fourth St., Downtown. At one time, the building was home to the Gidding-Jenny department store. More recently, it housed a T.J.Maxx store.

For more information about the exhibit, go to vangoghexpo.com/cincinnati.

This article originally appeared on Cincinnati Enquirer: Van Gogh exhibit in Cincinnati postponed. How to get refund, exchange