Gov. Glenn Youngkin shut down a "critical race theory" complaint line because of too few tips.
Parents used the e-mail tip line to comment on special education and academic rigor, per USA Today.
A former teacher wrote in to praise teachers she had worked with over the course of her career.
Gov. Glenn Youngkin of Virginia shut down a hotline designed to field complaints about "critical race theory," because not enough people were sending in tips.
"The help education email was deactivated in September, as it had received little to no volume during that time," Macaulay Porter, a Youngkin spokeswoman, said in a statement.
The tip line was initially set up to flag instances of schools teaching critical race theory — a college-level academic framework looking at how racism has shaped public policy — which became a target for conservative politicians as school board and local elections heated up.
Critical race theory is rarely, if ever, taught in pre-college US education, but the academic concept became a flash point of the Virginia gubernatorial election that Youngkin won, Insider's Gwen Aviles previously reported.
After he was elected, Youngkin announced the hotline, saying in January that the goal was to have parents report "any instances where they feel that their fundamental rights are being violated" or if schools are participating in "inherently divisive practices."
But according to USA Today, few parents were sending in tips about CRT. In fact, they were using the hotline to write to the office about special-education violations, to express concerns about academics, and to praise teachers.
USA Today obtained a sample of 350 emails that were all dated in the first few months of 2022.
According to USA Today's analysis of the emails, CRT rarely came up in the samples of emails they reviewed.
Ten people sent emails complaining about mask mandates. Others expressed concerns about academic rigor, COVID-19 policies, and equity.
Emails from parents about teachers performing "divisive practices" were uncommon.
One parent, Kandise Lucas, sent roughly 160 emails to the tip line, reporting that multiple parents' requests for special-education services had been denied, USA Today said.
"My primary purpose was to raise the issue of how the governor failed us," Lucas told USA Today. "He won an election on how parents matter; parents voted for him because he validated their voice. And we learn now, 10 months into his tenure, that we don't really matter."
"CRT is not the threat," Lucas wrote in some of her emails to both Youngkin's tip line and to the education department.
One former teacher used the new hotline to write glowing reviews about the teachers she had worked with during her career.
"I have written a tip a day for the past 34 days about 36 outstanding teachers in Virginia," Sheila Jones wrote in March, USA Today reported. "I have received no response from your office (not even an auto-reply from your tip line)."
One student reached out to the tip line, though, USA Today reported, complaining that their teacher had based a curriculum on the book "Beowulf" around critical race theory, because "it portrays the warriors as men and not women."
Even though the hotline has been shuttered, constituents can still reach the governor's office through other methods to share concerns, Porter told Insider.
Correction: November 4, 2022 — The headline of this story has been updated to reflect that the email tip line was used for a variety of complaints and that it only recently stopped receiving messages.
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