Visa down: Customers across UK complain of payments failing to go through

Chantal da Silva
·1 min read
A sign is posted in front of Visa headquarters on 28 August, 2019 in Foster City, California. Visa users have reported issues with failed payments on Sunday, 24, January, 2021. (Getty Images)
A sign is posted in front of Visa headquarters on 28 August, 2019 in Foster City, California. Visa users have reported issues with failed payments on Sunday, 24, January, 2021. (Getty Images)

Dozens of people across the UK have complained of having Visa payments fail on Sunday.

According to tracking website Down Detector, dozens of incidents were reported between 11am and 4pm throughout the day.

The highest number of reports were processed just before 2 pm, with 60 complaints having been filed.

Ninety per cent of the reports made were related to payments, while seven per cent of the were connected to ATM transactions and another 1 per cent were related to website use.

On its website, Down Detector said “user reports indicate possible problems at Visa”.

A map showing the distribution of reported issues found incidents to be occurring across the country, with a concentration of cases in London.

Parst of Manchester, Kingston upon Hull, Birmingham, Cambridge, Cardiff, Brighton, Norwich, Exeter and Plymouth also appeared to be affected, among other areas.

In August, Visa had to investigate a service disruption after seeing a spike in reports of payment issues from customers.

The Independent has contacted Visa for comment.