The way we shop and pay is transforming — here's a look at the hottest trends and the players poised to take off (Shannen Balogh)
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Samantha Lee/Business Insider

  • The coronavirus has been a catalyst for big changes in the way consumers spend and pay.
  • Ongoing trends like contactless payments and buy now, pay later are accelerating.
  • New trends are emerging, like consumers' preference toward buy online, pick up in-store.
  • Here's how banks, credit card companies, fintechs, and investors are thinking about the new norms in how we shop and pay.
  • Click here for more BI Prime stories.

From banks to credit card companies to retailers, the coronavirus pandemic has impacted virtually every player in the payments industry.

Ongoing trends, like buy now, pay later and contactless payments, have been accelerated. And new norms in the way we shop, like buy online, pick up in-store, are emerging.

We've spoken with execs across the payments ecosystem to understand what's changing, and how they're looking to establish the 'new normal' as shops reopen and stay-at-home orders lift. 

Here's everything we know about the future of how we'll shop and pay in a post-COVID world.

Reimagining retail for a post-COVID world

Buy now, pay later

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Samantha Lee/Business Insider

Banks, credit cards, and contactless payments

What top investors are looking out for

Click to buy


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