WBZ-TV's David Wade Documents Long Wait To Get Vaccine Appointments

It took him more than an hour to get an appointment for his mother and father.

Video Transcript

LISA HUGHES: So exasperating. And David, you know what it was like because you were on at 8:00 o'clock this morning trying to get your parents an appointment.

DAVID WADE: Yeah. Lisa, I was on the state's vaccine website. At one point I had eight different windows open up on my computer and every one of them was giving me an error message. I decided to document my experience, so take a look.

All right. It is a couple of minutes before 8:00 AM. Let's go. My parents are 74 and 73 years old so they just missed the last cut off. I keep refreshing and I keep getting this. "This application crashed." This is vaxfinder.mass.gov.

Refresh. Refresh. Refresh. There we go. Another application error. Application error again. The wheel on the computer goes round and round, all day long.

I knew this wouldn't be easy, but I didn't think it would be this awful. I mean, I would say that the octopus is kind of cute, so. All right, so we're now 40 minutes in and? Oh, still getting those application errors. Somewhere there's someone having a much worse day than me and that's either the person who does IT for this website or perhaps the governor.

No. So I finally clicked through to the Mass vaccination site in Danvers and it kept kicking me out at the last second, but I finally got through. In the end, took me about an hour. I got my mom-- I'm very happy to say this. I got my mom a vaccine appointment for next week in Danvers. My dad, we're going to keep on working. See where we go.

And in the end, Lisa, I was extremely fortunate. I got one for my dad as well in March. The whole thing makes me very emotional. I know a lot of people just struck out altogether and the only advice I can give is just keep a lot of windows open, keep hitting refresh. When you see an open slot you have to move quickly. And then you just got to get lucky. Bottom line, it shouldn't be this difficult.

LISA HUGHES: No. For something that is so important and that we're only going to have more people trying to get on in the next few weeks. But I'm just so glad that you got your parents an appointment. It was worth the work for sure.