Welcome to the new baltimoresun.com: What’s changed, FAQs and more
The baltimoresun.com website has a new look. Here’s what you need to know.
We’ve rebuilt The Baltimore Sun on a new platform with a simpler, cleaner design that loads faster so you can spend less time waiting — and more time reading our award-winning local journalism. With the new site, you can:
Get a full and uncluttered reading experience on any device.
The site can easily be viewed on mobile, desktop or tablet devices, each with a custom view. We’ve also reduced the number of widgets and other intrusions that detracted from the reader experience.
Quickly find what you are looking for.
The streamlined site navigation is better organized, making it easier to find the sections and topics that interest you.
Better identify subscriber-exclusive content.
Stories and features exclusive to subscribers are labeled throughout the site, better highlighting the value of our digital subscriptions.
Easier sign-up for our newsletters and email alerts.
A sign-up button is prominently displayed on the homepage below Latest Headlines and in the main navigation bar. Also, our new platform allows us to create additional newsletters easier, so stay tuned.
Feedback
While we’ve tried to fix what you didn’t like about the old site, we realize there’s always room to improve. We will continue to make tweaks based on your feedback. What do you like? What isn’t working for you? Please let us know at feedback@baltimoresun.com.
Frequently Asked Questions
How do I log in? Why does the login screen look different?
To log in on mobile devices, tap the silhouette of a person in the upper right corner (to the left of the magnifying glass) and then tap the blue “Log in” button. On desktop, the “Log in” button will show automatically.
When the login screen opens, you’ll notice some changes. First, it has a different URL (mng-prod.auth0.com) from the rest of the site. You’ll also notice the login screen has a different layout.
You still have options to sign in with a Google, Facebook or Apple account; you can tap one of those options and follow the prompts. Or if you have a dedicated site login, you can enter your email address and password and tap the “Log In” bar.
NOTE: You can no longer sign in with a Twitter or Yahoo account.
What if I don’t want to sign in with a Google, Facebook or Apple account, and I don’t have a dedicated site login?
From the login screen, tap the Sign Up tab, enter your email address and create a password to register for a free, limited-access account.
Where is my favorite section?
Tap on the All Sections button (a “hamburger icon” of three horizontal lines on narrower screens) in the top left corner of the site to browse our sections and topics, then tap a section name to see a list of subsections (for example, tap “Sports” to find the “Baltimore Ravens” section).
Where is the eNewspaper?
You can find the eNewspaper — a digital replica of the day’s print edition — link in the top left corner under the date on desktop or under the pop-out menu on the left side on mobile. Unlimited access to the eNewspaper is reserved for subscribers. Print subscribers can activate their access at baltimoresun.com/activate.
Where can I find news obituaries and death notices?
There is a link to our news obituaries section in the navigation list across the top of the site on desktop or under the pop-out menu on the left side on mobile. You also can find death notices in the same place. Or you can also go directly to these at legacy.com/obituaries/baltimoresun.
Where can I find the weather forecast?
You can still find weather information at baltimoresun.com/weather
How do I contact someone in the newsroom?
You can find direct contacts for reporters and editors on our newsroom contact page.
How will this change impact my smartphone APP?
Updates on the APP will be delayed Friday morning as we migrate some of our feeds.
How do I subscribe?
From the All Sections (hamburger nav) button in the upper left-hand corner of the site on desktop, tap the blue “Subscribe Now” button to see our current best offers. You can also go to subscription.baltimoresun.com.
I am already a subscriber. How do I manage my account online?
Make sure you are logged into the site. Then tap on your avatar to the left of the magnifying glass in the top right corner of the site on desktop. From the drop-down, select “Account Settings.”
You can also access subscriber services by going to my account.baltimoresun.com. For additional assistance, call 443-692-9011 or fill out this feedback form.
I don’t like the new design. What can be done about it?
We realize change can be hard but ask you to keep an open mind as you explore the new site. We will continue to make changes based on your feedback so please send your suggestions to feedback@baltimoresun.com.
