Xfinity service restored in Indianapolis after widespread outage
Update: Internet service has been restored, Comcast's Xfinity said around 11:45 a.m. Tuesday.
"Earlier, some customers experienced intermittent service disruptions as a result of a network issue," Xfinity Support tweeted. "We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected."
Earlier, some customers experienced intermittent service disruptions as a result of a network issue. We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected.
— Xfinity Support (@XfinitySupport) November 9, 2021
Previous story: Comcast’s Xfinity customers in the Indianapolis area are experiencing a widespread internet outage Tuesday morning.
The issue could last into the afternoon, according to the Xfinity website.
When visiting Xfinity's Status Center and logging into your account, you may see a message stating that the issue will be resolved about 12:40 p.m., depending on your area. You can also sign up to receive updates via text message.
"We're working hard to get your service up and running," the website says. Xfinity did not immediately respond to IndyStar's request for comment.
The main surge began around 8:45 a.m., according to Downdetector, which records internet outages using social media and submitted tips. The website reported more than 53,000 Xfinity outages around that time Tuesday, while also reporting another big spike around 1 a.m., when more than 26,000 outages were reported.
Other Xfinity outages have been reported across the country, including Illinois, California, New Jersey and Pennsylvania.
Local customers took to the internet to voice their frustrations:
#comcastoutage - #Xfinity in Indianapolis area seems to be down too. Finally had a day without back to back meetings so I could get some work done, and now still can't get work done
— Vanessa Hines (@vhines38) November 9, 2021
@Xfinity internet and tv down in Indianapolis. Unable to report outage by phone. Website has nothing but errors
— Caitlin Tasker (@CaitTheGreat88) November 9, 2021
@Xfinity what’s happening in the Indianapolis area? No internet and I have a day full of virtual mtgs!
— Tim Ardillo (@tardillo) November 9, 2021
Yep. I'm in Indianapolis & my internet went down at about that time.
Rebooted the router twice but still down.
Must be something big bc when I call Xfinitys 800 number all I get is a busy signal.
🤷♀️🤷♀️@XfinitySupport— 🌹Rosie, Oh Rosie🌹🌊 (@sweetrosette) November 9, 2021
This story will be updated.
Contact Rashika Jaipuriar at rjaipuriar@gannett.com and follow her on Twitter @rashikajpr.
This article originally appeared on Indianapolis Star: Xfinity outage: How it's affecting the Indianapolis area
