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Woman Says Dollar Bank Failed To Protect Her From Being Swindled

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A South Park woman claims Dollar Bank failed to prevent her from being swindled out of millions of dollars. KDKA's Jon Delano has more.

Video Transcript

- New at six, a South Park woman claims the Dollar Bank failed to prevent her from being swindled out of millions of dollars. And a lawsuit filed against the bank, Mary Clayton claims the bank broke state law. Money editor Jon Delano breaks down the details of what happened.

JOHN LINKOSKY: Mrs. Clayton is a 79-year-old widow who in June of 2019 received a phone call from an individual who identified himself as a DEA agent.

JON DELANO: The scam artist told Clayton her identity was stolen and being used by an international drug cartel to launder money. They needed her help to capture the crooks. And if she failed to help, she would be exposed to both criminal and civil liability.

JOHN LINKOSKY: Ms. Clayton fell victim to this. She went to Dollar Bank and engaged in a wire transfer with the help of Dollar Bank employees.

JON DELANO: The complaint alleges bank employees enabled the transfer of $4.3 million from her account.

JOHN LINKOSKY: Into the account of a cryptocurrency trust fund and using an itBit deposit ID that Dollar Bank got for her.

JON DELANO: John Linkosky, Clayton's attorney, says, Dollar Bank broke state law.

JOHN LINKOSKY: Dollar Bank advertised deceptively that it would look out for its customers identities and its customers' assets. If they are faithful to their promise to prioritize customer protection, they've got to start asking questions.

JON DELANO: Linkosky says, most banks often raise alarms even on small purchases when made out of state, but Dollar Bank made no effort to protect its customer, just the opposite.

JOHN LINKOSKY: As authorized bank employees filled the forms out.

JON DELANO: Says, the Bank, quote, "Dollar Bank was made aware of the specific legal case yesterday, and we have opened a full investigation into the matter. It is bank policy not to comment on pending legal matters, and we will have no further comment at this time."

Besides establishing the facts, a court will need to determine if a bank engaged in deceptive advertising and what exactly its obligations are to protect its customers. Jon Delano, KDKA News.